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F.A.Q.

Ordering

Placing an order

How do I order a dädä pipe?

Follow the below steps to place your order:

  1. Place the product in your digital shopping basket via the “Add to cart” button.
  2. You can immediately continue with your order.
  3. Order can be shipped via MPL to an address of your choice.
  4. Choose one of our payment methods and pay for your order.
  5. You will receive an order confirmation from us by e-mail.
  6. Once your order has been shipped, you will receive a MPL tracking number by e-mail.

Change or cancel order

How do I cancel my order?

To ensure that your order is delivered as quickly as possible, we immediately process all orders within 48 hours. As a result, it is not possible to cancel or change your order between the times of placing the order and delivery.

You can refuse your package at the door or send your order back to us free of charge. If you decide to return your order, please see the related article about Refund and Returns.

How can I change my delivery address?

Changing the delivery address after an order has been placed is not always possible. We advise you to wait for your Tracking ID number available once the smoking pipe has been shipped. You may, then, either contact MPL directly or visit

  • MPL tracking service with your Tracking ID number and check if changing the delivery address is possible. You may be asked  to create an account with MPL. Please note the dädä team will not be able to assist you with changing the delivery address.

    Stock status

    Is my dädä pipe in stock?

    Pipes that are in stock display a price in Euro and the “Add to cart” button. Pipes that are out of stock display a ‘Read More’ label and cannot be added to the basket. You may not purchase a product that is out of stock. You can check our sold pipes on this page.

    Payment

    Payment methods

    How can I pay?

    dädä pipes accepts the following payment options: Credit Card, Paypal account, direct bank transfer. All payment methods are free of charge as we do not charge any transaction fees.

    Payment errors

    My payment has failed

    In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has of you. Also ensure the credit/debit card is not expired and has enough balance available. Clearing your browser’s cache and cookies might also help. We recommend you try again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.

    Delivery 

    Delivery times

    When will my order be delivered?

    We deliver within Europe in 10 business days for MPL Standard. If you order multiple products, your products may be shipped in one package.

    Order tracking

    Once your order has been shipped, you will receive a Tracking ID number by e-mail from us. With this number, you can track the delivery of your order. Please note you may receive multiple Tracking ID numbers if your order is shipped in multiple shipments.

    If you are not available at the time of delivery, you will always receive a letter from your local mail service in the letter box stating where you can pick up the package from.

    Shipping cost

    Free shipping worldwide!

    Returns

    How do I return a product?

    You can return your product for free within 30 days from purchase. Read more on the Refund and Returns Policy page.